Effective Date: August 9, 2026
Website: MaidBlastNYC.com
These Terms of Service (“Terms”) govern the use of the Maid Blast NYC website, the purchase and provision of cleaning services, and all related services provided by Maid Blast NYC (“Maid Blast NYC,” “we,” “us,” or “our”) to customers (“Customer,” “you,” or “your”).
By accessing MaidBlastNYC.com, submitting a booking request, requesting a quote, scheduling a cleaning service, making a payment, or otherwise engaging Maid Blast NYC for services, you acknowledge that you have read, understood, and agreed to these Terms, subject to all rights that cannot legally be waived under applicable law.
If you do not agree with these Terms, you should not use the website or purchase services from Maid Blast NYC.
For purposes of these Terms:
“Services” means residential, apartment, condominium, house, Airbnb/short-term rental, move-in, move-out, deep-cleaning, recurring cleaning, and other cleaning-related services offered by Maid Blast NYC.
“Customer” means the individual or legal entity purchasing or receiving Services.
“Service Address” means the property or premises where Services are to be performed.
“Cleaner” or “Service Provider” means an individual, contractor, employee, subcontractor, or other service professional assigned by Maid Blast NYC to perform Services.
“Booking” means a confirmed appointment for Services.
“Quote” means an estimate or proposed price provided by Maid Blast NYC based on information supplied by the Customer.
“Business Day” means a day other than a Saturday, Sunday, or legal holiday applicable under New York law.
You represent that:
You are legally capable of entering into a binding agreement;
The information you provide to Maid Blast NYC is accurate and complete;
You have authority to authorize Maid Blast NYC to enter the Service Address and perform the requested Services; and
If you are booking Services on behalf of another person or organization, you have authority to do so.
If the Customer is a corporation, partnership, property manager, landlord, real estate professional, or other organization, the individual making the Booking represents that they have authority to bind that organization.
Maid Blast NYC provides cleaning and related services according to the scope of work selected by the Customer or otherwise agreed upon between the parties.
Services may include, without limitation:
Residential house cleaning;
Apartment cleaning;
Condominium cleaning;
Recurring cleaning;
One-time cleaning;
Deep cleaning;
Move-in cleaning;
Move-out cleaning;
Airbnb and short-term rental cleaning;
Real-estate-related cleaning; and
Other cleaning services offered by Maid Blast NYC from time to time.
The exact Services provided will depend on the Customer’s Booking, quote, service description, property condition, and any additional services approved by Maid Blast NYC.
Maid Blast NYC reserves the right to decline a service request where the requested work is outside our service capabilities, presents an unreasonable safety risk, requires specialized equipment or licensing, or otherwise cannot reasonably be performed.
Any price displayed on the website or communicated before inspection may constitute an estimate unless expressly identified as a fixed price.
Quotes may be based on information provided by the Customer, including:
Property size;
Number of bedrooms and bathrooms;
Property condition;
Type of cleaning requested;
Frequency of service;
Presence of pets;
Amount of clutter;
Flooring and surface types;
Additional requested services; and
Other relevant circumstances.
If the actual condition or characteristics of the property materially differ from the information supplied by the Customer, Maid Blast NYC may contact the Customer before performing additional work.
Additional services or additional labour may require additional charges. No material increase in price will be charged without the Customer’s authorization, except where otherwise permitted by applicable law or expressly agreed in advance.
A request submitted through MaidBlastNYC.com does not necessarily constitute a confirmed appointment.
A Booking becomes confirmed when Maid Blast NYC communicates confirmation to the Customer through an appropriate communication method, which may include email, telephone, text message, online booking confirmation, or another electronic communication.
Maid Blast NYC may require payment information, a deposit, or other information before confirming a Booking.
Maid Blast NYC reserves the right to decline or cancel a Booking where availability, staffing, service-area limitations, safety concerns, inaccurate information, or other legitimate business circumstances prevent us from providing the requested Services.
The Customer agrees to:
Provide accurate information concerning the property and requested Services;
Provide reasonable and safe access to the Service Address;
Ensure that the property is reasonably accessible at the scheduled time;
Inform Maid Blast NYC of relevant conditions that may affect the Services;
Secure valuable, fragile, irreplaceable, or highly sensitive items;
Secure pets when reasonably necessary for the safety of the Cleaner;
Inform Maid Blast NYC of known hazards or dangerous conditions;
Provide working utilities reasonably necessary to perform the Services, including water and electricity where required;
Ensure that the Cleaner can safely perform the requested work; and
Pay all amounts properly due for Services.
The Customer must not require a Cleaner to perform work that is unsafe, unlawful, or outside the agreed scope of Services.
The Customer must provide reasonable access to the Service Address at the scheduled time.
Where the Customer is not present, the Customer may provide access instructions, keys, access codes, concierge instructions, lockbox information, or other lawful means of entry.
The Customer is responsible for ensuring that any access information supplied to Maid Blast NYC is accurate and valid.
Maid Blast NYC will use reasonable care when handling keys, access codes, or other access information.
The Customer should not provide Maid Blast NYC with unnecessary passwords or security credentials.
If a Cleaner arrives at the scheduled Service Address and cannot reasonably gain access because of the Customer’s failure to provide access, incorrect access information, security restrictions, building restrictions, or other circumstances within the Customer’s control, Maid Blast NYC may treat the appointment as a missed appointment.
Applicable cancellation, lockout, or minimum-service charges may apply where such charges were disclosed to the Customer at the time of Booking or are otherwise permitted by applicable law.
If the Cleaner is required to wait for access, Maid Blast NYC may charge reasonable additional waiting time where such charges were disclosed or agreed upon.
Customers may request cancellation or rescheduling of a Booking by contacting Maid Blast NYC through the contact method designated by Maid Blast NYC.
Maid Blast NYC may establish reasonable cancellation deadlines and applicable cancellation charges for particular Services or Bookings. Any applicable cancellation charge will be disclosed to the Customer before or at the time of Booking where required by law.
Cancellation charges will not limit any cancellation or other rights that the Customer has under applicable New York or federal consumer-protection laws.
Where a Customer repeatedly cancels, reschedules, or fails to provide access, Maid Blast NYC may require a deposit or other payment arrangement for future Bookings, to the extent permitted by law.
Maid Blast NYC may cancel or reschedule a Booking where reasonably necessary, including because of:
Cleaner illness or unavailability;
Severe weather or unsafe travel conditions;
Emergency circumstances;
Unsafe property conditions;
Lack of access;
Incorrect Booking information;
Service-area limitations;
Equipment or operational problems; or
Other circumstances beyond Maid Blast NYC’s reasonable control.
Where Maid Blast NYC cancels a prepaid service and does not provide a reasonable replacement appointment, any refund required by applicable law will be provided.
Cleaning results may depend on the condition and characteristics of the property.
Maid Blast NYC does not guarantee that every stain, mark, odour, buildup, discoloration, damage, or other condition can be completely removed.
Certain conditions may require specialized restoration, repair, hazardous-material handling, pest control, construction cleaning, or other services outside the scope of ordinary cleaning.
Unless expressly agreed otherwise, Maid Blast NYC does not provide specialized restoration, biohazard remediation, mould remediation, asbestos remediation, pest control, hazardous-material removal, or other regulated or specialized services.
The Customer must disclose known hazardous conditions before Services begin.
Maid Blast NYC may refuse, suspend, or terminate Services where a Cleaner reasonably believes that the property presents a significant health or safety risk.
Examples may include:
Exposed electrical hazards;
Dangerous structural conditions;
Uncontrolled animals;
Significant infestation;
Hazardous substances;
Needles or other dangerous objects;
Excessive accumulation of waste;
Severe unsanitary conditions requiring specialized remediation; or
Any other condition presenting an unreasonable risk.
Maid Blast NYC will not require a Cleaner to perform work that the Cleaner reasonably believes cannot safely be performed.
Customers must disclose the presence of pets when reasonably relevant to the Services.
Customers are responsible for ensuring that pets do not interfere with the Cleaner or create an unsafe working environment.
Maid Blast NYC is not responsible for a pet that escapes because the Customer failed to properly secure the pet or failed to provide adequate access instructions.
Customers should secure cash, jewellery, collectibles, confidential documents, electronics, antiques, artwork, heirlooms, and other valuable or irreplaceable items before Services begin.
Maid Blast NYC is not responsible for loss or damage to items that were improperly stored, inherently fragile, unstable, defective, improperly installed, or otherwise susceptible to damage during ordinary cleaning activities, except to the extent liability cannot legally be excluded.
Maid Blast NYC expects Cleaners to exercise reasonable care while performing Services.
If the Customer believes that Maid Blast NYC caused damage to property, the Customer should notify Maid Blast NYC as soon as reasonably possible and provide photographs and other relevant information where available.
Maid Blast NYC may investigate the claim and may request reasonable documentation, photographs, receipts, repair estimates, or other evidence.
Nothing in these Terms limits any legal rights or remedies available to the Customer under applicable law.
Maid Blast NYC is not responsible for pre-existing damage, deterioration, wear, defects, improper installation, unstable fixtures, or conditions that existed before Services were performed.
The Customer acknowledges that cleaning may reveal pre-existing conditions that were not previously visible.
Maid Blast NYC may use commercially available cleaning products and equipment appropriate for ordinary cleaning services.
The Customer must disclose known allergies, sensitivities, delicate surfaces, special finishes, or manufacturer-specific cleaning requirements before Services begin.
Maid Blast NYC may decline to use a product or method where doing so could reasonably create a safety risk or risk of damage.
Customers requesting the use of a particular cleaning product or method acknowledge that Maid Blast NYC cannot guarantee compatibility with every surface unless the manufacturer specifically approves the method.
The Customer agrees to pay all charges for Services in accordance with the price communicated at the time of Booking or otherwise agreed between the parties.
Payment may be made through payment methods accepted by Maid Blast NYC.
Applicable New York City, New York State, and other applicable taxes and disclosed charges may be added to the price.
Unless otherwise agreed, payment is due upon completion of the Services.
For recurring, commercial, property-management, or other accounts, Maid Blast NYC may establish different invoicing and payment terms.
If a payment is declined, reversed, disputed, or otherwise unsuccessful, the Customer remains responsible for the amount properly owed.
Maid Blast NYC may suspend future Services until outstanding amounts are paid.
Maid Blast NYC may seek recovery of reasonable collection costs to the extent permitted by applicable law.
Tips or gratuities are optional unless expressly agreed otherwise.
Any tip paid to a Cleaner is separate from the price of the Services.
Maid Blast NYC strives to provide high-quality Services.
If the Customer is dissatisfied with a Service, the Customer should contact Maid Blast NYC promptly and provide a reasonable description of the concern.
Where appropriate, Maid Blast NYC may offer an opportunity to return and address a cleaning issue.
A request for a re-clean does not automatically constitute an admission of liability.
Any re-clean, credit, refund, or other resolution will be determined based on the circumstances and applicable law.
Cleaning Services are performed using reasonable care and commercially reasonable cleaning practices.
Maid Blast NYC does not guarantee a particular result where the requested result depends on factors outside Maid Blast NYC’s reasonable control, including:
Permanent staining;
Damage;
Discoloration;
Age-related deterioration;
Defective materials;
Improper maintenance;
Existing odours;
Excessive buildup;
Surface incompatibility; or
Conditions requiring specialized restoration.
To the maximum extent permitted by applicable law, Maid Blast NYC will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from the Services or these Terms, including loss of income, loss of business, loss of use, loss of opportunity, or similar losses.
To the maximum extent permitted by law, Maid Blast NYC’s liability for a claim relating to Services will be limited to the amount paid by the Customer for the specific Service giving rise to the claim.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable New York or federal law, including liability arising from statutory consumer rights, negligence where such limitation is prohibited, or other non-waivable legal obligations.
Maid Blast NYC may use employees, independent contractors, subcontractors, or other qualified service providers to perform Services.
The Customer agrees that Maid Blast NYC may assign a different Cleaner or service professional where reasonably necessary.
Maid Blast NYC remains responsible for the Services it contracts to provide, subject to these Terms and applicable law.
Unless otherwise agreed in writing, Customers may not knowingly circumvent Maid Blast NYC by directly hiring or engaging a Cleaner introduced to the Customer through Maid Blast NYC for substantially similar cleaning services during the applicable service relationship.
Nothing in this section prevents a Customer from exercising any right that cannot legally be restricted.
Any restriction or fee under this section must be reasonable and enforceable under applicable law.
MaidBlastNYC.com is provided for general information, service requests, bookings, communication, and related business purposes.
The Customer agrees not to:
Use the website for unlawful purposes;
Attempt to interfere with website security;
Introduce malicious code;
Attempt unauthorized access;
Copy or reproduce website content without permission;
Misrepresent their identity; or
Use the website in a manner that could damage Maid Blast NYC or its systems.
Maid Blast NYC may modify, suspend, or discontinue portions of the website without notice where reasonably necessary.
Maid Blast NYC attempts to keep website information accurate and current.
However, website content may contain errors, omissions, typographical errors, outdated information, or information that changes over time.
Website photographs may be illustrative and may not represent the exact appearance of a particular Service or property.
Unless otherwise indicated, the Maid Blast NYC name, trademarks, logos, graphics, website content, photographs, text, designs, and other materials on MaidBlastNYC.com are owned by or licensed to Maid Blast NYC.
Customers may not reproduce, modify, distribute, publish, sell, or commercially exploit Maid Blast NYC intellectual property without prior written permission.
Customers may voluntarily submit reviews, testimonials, photographs, comments, or other content relating to Maid Blast NYC.
By submitting such content, the Customer grants Maid Blast NYC a non-exclusive, worldwide, royalty-free licence to use, reproduce, display, publish, and distribute the submitted content for legitimate business and marketing purposes, subject to applicable privacy laws.
Maid Blast NYC will not knowingly misrepresent a customer’s review or testimonial.
Customers should not submit confidential or sensitive personal information in public reviews.
Maid Blast NYC may request photographs from a Customer for purposes including quoting, estimating, documenting property condition, or resolving a service concern.
Customers should avoid including unnecessary personal, financial, medical, or other sensitive information in photographs.
Maid Blast NYC will handle personal information in accordance with its applicable privacy practices and Privacy Policy.
Maid Blast NYC may collect and use personal information necessary to operate the business and provide Services, including information required for:
Booking and scheduling;
Customer service;
Payment processing;
Communications;
Service delivery;
Fraud prevention;
Recordkeeping;
Marketing where permitted; and
Legal and regulatory compliance.
Maid Blast NYC’s collection, use, disclosure, and protection of personal information are governed by its Privacy Policy and applicable privacy laws.
By communicating electronically with Maid Blast NYC, the Customer acknowledges that electronic communications may be used for service-related purposes, including:
Booking confirmations;
Appointment reminders;
Scheduling communications;
Service updates;
Payment communications;
Customer-service communications; and
Other communications reasonably related to the Customer’s relationship with Maid Blast NYC.
Where legally permitted, electronic records and electronic signatures may be used to establish or document agreements and transactions.
New York recognizes electronic records and electronic signatures under the Electronic Signatures and Records Act, subject to its applicable requirements and exceptions.
Marketing communications will be handled in accordance with applicable federal, New York State, and New York City requirements.
Where the Customer provides a telephone number and provides any consent required by law, Maid Blast NYC may use telephone calls and text messages for purposes reasonably related to requested or scheduled Services.
Marketing communications will only be sent where the applicable legal requirements for such communications have been satisfied.
Customers may request that marketing communications cease by using the applicable unsubscribe or opt-out mechanism or by contacting Maid Blast NYC.
Maid Blast NYC may use third-party payment processors to process payments.
Payment information may be collected and processed by those providers in accordance with their applicable terms and privacy policies.
Maid Blast NYC does not guarantee the availability or uninterrupted operation of third-party payment systems.
Where Maid Blast NYC offers recurring cleaning Services or automatic payment arrangements, the applicable recurring-service terms, price, frequency, cancellation procedure, and payment authorization will be disclosed to the Customer before the Customer is charged on a recurring basis.
Where New York law requires clear and conspicuous disclosure, affirmative consent, acknowledgment, or a particular cancellation mechanism for an automatic-renewal or continuous-service arrangement, Maid Blast NYC will provide those disclosures and mechanisms as required by law.
Customers may cancel recurring Services in accordance with the cancellation terms provided at the time of enrollment, subject to applicable law.
Maid Blast NYC will not be responsible for delay or failure to perform caused by circumstances beyond its reasonable control, including severe weather, natural disasters, fire, flood, epidemic, pandemic, labour disruption, government action, transportation disruption, utility failure, communication failure, or other extraordinary circumstances.
Where reasonably possible, Maid Blast NYC will attempt to notify affected Customers and reschedule Services.
To the extent permitted by applicable law, the Customer agrees to indemnify and hold harmless Maid Blast NYC, its owners, officers, directors, employees, contractors, and service providers from claims, losses, liabilities, damages, costs, or expenses arising from:
The Customer’s breach of these Terms;
False or materially inaccurate information supplied by the Customer;
Unsafe conditions at the Service Address that the Customer failed to disclose;
The Customer’s unlawful conduct; or
Damage or injury caused by the Customer, members of the Customer’s household, guests, pets, or other persons under the Customer’s control.
This section does not apply to the extent that the claim resulted from Maid Blast NYC’s negligence, wilful misconduct, or liability that cannot legally be transferred to the Customer.
If a dispute arises concerning Services, the parties should first attempt to resolve the matter in good faith by contacting Maid Blast NYC.
Nothing in this section prevents a Customer from exercising a statutory right, filing a complaint with a government authority, or pursuing a remedy that cannot legally be restricted.
Where litigation is permitted and necessary, the dispute will be subject to the laws applicable in the jurisdiction governing the transaction, subject to any mandatory consumer-protection laws applicable to the Customer.
These Terms will be governed by the laws of the State of New York and applicable federal laws of the United States, without regard to conflict-of-law principles, except to the extent that mandatory laws of another jurisdiction apply to a particular Customer or transaction.
For Services performed in New York City, applicable New York City laws and regulations will also apply.
If the Customer resides outside New York, mandatory consumer-protection laws applicable to that Customer may continue to apply notwithstanding this provision.
Nothing in these Terms is intended to remove, restrict, or waive any consumer rights that cannot legally be excluded under applicable federal, New York State, or New York City law.
Where a consumer contract is subject to mandatory consumer-protection requirements, those requirements take precedence over any inconsistent provision of these Terms.
Nothing in these Terms prevents a Customer from exercising rights available under applicable law or filing a complaint with an appropriate governmental agency.
Maid Blast NYC may update these Terms from time to time.
The updated Terms will be posted on MaidBlastNYC.com with a revised Effective Date.
Changes will apply prospectively unless otherwise required by law.
The Terms applicable to a particular Booking will generally be those accepted by the Customer when the Booking was made, except where an updated provision is required by law or otherwise agreed by the parties.
If any provision of these Terms is determined to be invalid, illegal, or unenforceable, that provision will be modified or severed to the minimum extent necessary, and the remaining provisions will continue in full force and effect.
A failure by Maid Blast NYC to enforce any provision of these Terms does not constitute a waiver of its right to enforce that provision in the future.
These Terms, together with any applicable Booking confirmation, quote, service agreement, invoice, Privacy Policy, and other written terms expressly incorporated into the transaction, constitute the agreement between Maid Blast NYC and the Customer concerning the Services.
If there is a conflict between these Terms and a specific written service agreement signed by both parties, the specific signed agreement will govern to the extent of the conflict.
The Customer may not assign or transfer its rights or obligations under these Terms without Maid Blast NYC’s prior written consent, except where such restriction is prohibited by law.
Maid Blast NYC may assign or transfer its rights and obligations in connection with a corporate restructuring, sale of assets, merger, acquisition, or similar business transaction.
Notices to Maid Blast NYC may be sent through the contact information published on MaidBlastNYC.com or through another communication method specifically designated by Maid Blast NYC.
Notices to the Customer may be sent to the email address, telephone number, mailing address, or other contact information supplied by the Customer.
The Customer is responsible for keeping contact information current.
Headings are provided for convenience only and do not affect interpretation.
The singular includes the plural and vice versa where the context requires.
The words “including” and “includes” mean “including without limitation.”
Questions concerning these Terms, Services, bookings, payments, or complaints may be directed to:
Maid Blast NYC
Website: MaidBlastNYC.com
Email: info@maidblastnyc.com
Telephone: 212-257-232
By booking, purchasing, or receiving Services from Maid Blast NYC, the Customer acknowledges that:
The Customer has had an opportunity to review these Terms;
The Customer understands the applicable Service description and price;
The Customer agrees to provide accurate information;
The Customer agrees to provide reasonable access to the Service Address;
The Customer agrees to pay the applicable charges;
The Customer understands the applicable cancellation and rescheduling provisions;
The Customer understands that cleaning results may vary depending on property conditions; and
The Customer agrees to these Terms subject to all rights and protections available under applicable law.
END OF TERMS OF SERVICE
